Privacy Policy

Effective Date: August 31, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

AWPM Group Inc ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address and property address
  • Details of the property and services you are requesting a quote for
  • Billing information where you engage us for services
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries, quote requests and service requests
  • Site visit and service appointment details and preferences
  • Service history, site notes and feedback

2. How We Use Your Information

We use collected data for:

  • Providing, scheduling and improving our property services
  • Preparing quotes and processing payments
  • Communicating with you about your inquiries, quotes, scheduled work and service events
  • Dispatching crews and notifying you of storm, snow and emergency response
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

AWPM Group Inc Text Message Program

AWPM Group Inc operates its text messaging program through GoHighLevel, our customer relationship and communications platform. If you opt in, we may send you text messages relating to the property services you have requested or receive from us.

How You Opt In:

  • By ticking the SMS consent checkbox on a quote request or contact form on this website
  • By providing your mobile number and consenting in writing when entering into a service or maintenance agreement with us
  • By sending us a text message first

Consent to receive text messages is never a condition of purchasing any service from us.

What We Send:

  • Quote request confirmations and follow-up
  • Site visit, inspection and service appointment scheduling and reminders
  • Crew dispatch and arrival notifications
  • Snow, ice and storm event dispatch notices for winter contract clients
  • After-hours and emergency response updates
  • Service completion confirmations and account or billing notices
  • Replies to questions you send us by text

Opt-In & Consent Records:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with Canada's Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and all other applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Message frequency varies based on your services and the time of year
  • Winter contract clients may receive several messages during a single snow or ice event
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support:

  • Reply "HELP" for assistance, or contact us at info@awpm.ca or (416) 889-2976
  • Customer support is available during regular business hours; emergency service is available 24/7

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include Rogers, Bell, Telus, Freedom Mobile, and most regional Canadian carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, scheduling and dispatch)
  • GoHighLevel, our customer relationship and communications platform, and its underlying messaging providers, solely for the purpose of delivering messages you've consented to receive
  • Subcontracted trades engaged to carry out work at your property, limited to the information needed to complete that work
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by AWPM Group Inc.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

AWPM Group Inc
Etobicoke & Mississauga, Ontario
Phone: (416) 889-2976
Email: info@awpm.ca

By using our website and services, you consent to this Privacy Policy.